Kganya Botswana Complaints Resolution Policy 2025

11 and the Principal Officer. The Insurer will have 5 working days to resolve such Complaints. Ensure that the Complaint is adequately responded to in writing by either Kganya or the Insurer and that there is efficient communication of the decision to the Complainant. Ensure that the Complaint’s status is updated in the relevant registers. Monitor engagement between Kganya and the Insurer in relation to Complaints. Be responsible for on-going monitoring and management reporting on the effectiveness of and compliance with the Complaints Management Process. Complaints against the Zion Christian Church Kganya’s relationship with the ZCC could result in a situation where a ZCC member may regard Kganya as a conduit for voicing a complaint against the ZCC. Kganya will always respond to the complainant, acknowledging receipt and advising the complainant to make use of the church structures to register his complaint. Kganya’s involvement thereafter will cease. All Church complaints will be saved in the ZCC complaints folder, under the complaints inbox. VISIBILITY AND ACCESS Kganya will ensure that it has appropriate mechanisms and strategies for ensuring that transparency is upheld with regard to all Complaints as to – Where to complain Complaints may be lodged: