Kganya Botswana Complaints Resolution Policy 2025

14 (i) Kganya Botswana has not acknowledged the submission of your written complaint within ten (10) working days; (ii) You are dissatisfied with the resolution of your complaint after exhausting the Kganya Botswana’s complaints procedure. (iii) The complainant must provide a full written statement of events relating to the complaint matter and enclose correspondence to and from Kganya Botswana. In order to lodge a complaint, visit www.nbfira.org.bw and click on the ‘Complaint Lodging’ tab which will direct you to a site automated to receive complaints. Alternatively call 3102595 / 3686100 for further assistance. The complaint matter must be in relation to any of the following issues: (i) Kganya Botswana has made a decision outside its powers. (ii) The complainant has been prejudiced as a result of maladministration by Kganya Botswana. (iii) A dispute of fact or law has arisen in relation to Kganya Botswana, between Kganya Botswana or any person and the complainant. or (iv) The management or board of Kganya Botswana has not fulfilled its duties in terms of rules or agreements. Complaints lodged with NBFIRA must contain the following minimum information: (i) Full personal details, including name, postal address, identification number, phone and fax numbers and e-mail addresses. (ii) The history of membership with the insurer, or Kganya Botswana concerned, commencement date of membership or