Kganya Botswana Complaints Resolution Policy 2025

15 (iii) Full contact details of Kganya Botswana concerned and the person complainant dealt with in particular. (iv) Full particulars of the complaint with particular reference to the definition of a complaint as set out in point 6 above. (v) Full particulars of the relief the complainant wants NBFIRA to order. (vi) Proof that the complaint has been submitted to Kganya Botswana; and (vii) A copy of the complaint sent to Kganya Botswana, together with a copy of any reply received should also be sent to the NBFIRA. NBFIRA will provide periodic updates on the progress of the complaint until its resolution. Resolution may be appealed to the CEO of NBFIRA if the complainant is dissatisfied with the outcome. Following the appeal to the CEO of NBFIRA, the complainant may lodge the complaint with the NBFIRA Tribunal, in the event of the complainant’s dissatisfaction with the outcome of the appeal to the CEO of NBFIRA.