Kganya Botswana Pukwana ya Kganya April 2026 Annexure

1 Kganya Botswana Ltd (KB) is an authorised Insurance Agent in terms of the NBFIRA and Insurance Industry Act, 2015. KB is committed to treating all its customers fairly. The Directors and Senior Management of KB are dedicated to ensuring that the principles of Treating Customers Fairly (TCF) are applied in all areas of our day-to-day business activities. By adhering to the principle of TCF, the aim is to constantly add value to the services rendered to Botswana ZCC members. TCF values, which are set and communicated by Senior Management, are supported, and adhered to by all employees. Kganya Botswana has adopted a Conflicts of Interest Management Policy and Related Party Transactions Policy, both of which are accessible form the Kganya Botswana website, www.kganyabotswana.co.bw For a copy of the KB complaint’s procedure, please contact the KB office at +267 319 0139. Complaints can also be e-mailed to complaints@kganya.co.bw . This Payment Book Annexure replaces all previous Annexures. In the event that any provision contained in this Annexure conflicts with any provision in the Payment Book, the provision contained in this Annexure shall prevail. Unless otherwise stated, all of the provisions contained in this Annexure are effective from 1 April 2026. Disclaimer References in this document to an “individual policyholder” or “member” refer specifically to a member of the Zion Christian Church (ZCC) in Botswana who has voluntarily elected to participate in the Pukwana Ya Kganya (PYK) Group Master Policy entered into between The Zion Christian Church (ZCC) and Botswana Life Insurance Limited. Such membership does not constitute a separate individual insurance policy or contract directly between the member and Botswana Life Insurance Limited. All cover, benefits, and obligations are provided under and subject to the terms and conditions of the PYK Group Master Policy as agreed between the ZCC and Botswana Life Insurance Limited. Kganya Botswana acts solely as an Insurance Agent authorised to facilitate the administration of the PYK Group Master Policy on behalf of the ZCC and its participating members. PAYMENT BOOKS The following Premiums and Contributions, as amended by ZCC Botswana and BLIL from time to time, were payable monthly by a Policyholder in respect of the